Unisex Coca Mocha Sweatshirt

Cool handwash or gentle machine wash with mild detergent. Do not dryclean.

Wash colours separately, do not twist/wring and mix with other outfit. All outfits are prewashed so no colour bleeds.

Tumble dry on cool setting or drip dry in shade.

Iron inside out mild warm or steam.

Buy any 2 unisex tee 1490 Code: SUMMERME

Flat 50% off on sale items Code LOVE50

Flat 15% off on any outfit Code SPRINGSALE

Purchase for 5000 and above get INR 900 off Code HUEDEE900

Purchase for 10000 and above Flat INR 1800 off Code HUEDEE1800

RETURN POLICY w.e.f 1st Aug 2022

We at HUEDEE.COM strive to provide our customers, easy and hassle free exchange policies. If you do not like the fit/ colour or design. Simply exchange or return the product within 10 days from the date of delivery.

You can email us your queries at support@huedee.com 

RETURNS PROCESS – 
Please ship the product in the following address-

EPOCH CLOTHING,
ACTION AREA 2C,ASTRA TOWERS, ANO 317,
NEAR AKANKHA MORE,
RAJARHAT, I.T PARK LIMITED
KOLKATA 700156,
Landline : +91 033 40050359 (11:30am -5:30pm) (Mon-Fri) 

mail : support@huedee.com 

On- Sale items are not refundable. You can exchange with any item or opt for a store credit.

REFUNDS FAQ

What is the process of Exchange, Return and Refund ?

1. We offer 10 days time to returns & exchange from the date of delivery.
   
   
2. Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to availability of the service in your area pin-code.
   
   
3. Please return your product(s) in the same condition as it was shipped in the above mentioned address. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.
   
   
4.  For COD orders, coupon code of your invoice value will be provided in the span of 5 working days from the day of return pickup on your registered e-mail address/contact number.
   
   
5. For PREPAID orders. Kindly allow 7 working days for the return to be processed and the amount to be shown in your bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE. Shipping charges are non refundable for both PREPAID AND COD orders.
   
   
6. While processing refunds Shipping charges are non-refundable of INR 200-300 for forward and reverse shipment handling charges will be deducted from your paid amount. This amount is charged by courier logistics company. Huedee has no authority over it.
   
   
7. Payments made with COD option WILL RECEIVE A COUPON CODE WORTH THE SAME AS YOUR ORDER VALUE WHICH CAN BE USED IN UNDER 1 Year FROM THE ISSUANCE OF THE COUPON CODE.
   You can get in touch with us about any issues at our customer support portal or drop us a line 
   
   
8. ON-SALE items are NON-REFUNDABLE, only exchange is allowed.
   
   
9. Accessories like SOCKS and CAPS are non-refundable due to hygiene concern.
   
   
10. We will provide refund only for untimely delivery of prepaid orders, defected items and we will take responsibility for it.

10. Please note that we do not solve customer queries on WhatsApp/ Instagram. Only mails will be accepted at support@huedee.com 

Do I need to ship the product from my end for an exchange or a return ?

Yes, we generate reverse pick up from our end only if pincode is serviceable in you address as courier company has limited reach apologizes for the inconvenience.

Can I Exchange an item and is it chargeable ?

Exchange is allowed upto 1 time with free charge, Second exchange will be charged at INR 250. This amount is charged by courier logistics company and Huedee has no authority over it.

When will I receive my store credit/ refund/exchange ?

Once we receive your item, after quality check, we will provide a store credit or exchange the current returned item with other designs or size you have selected. 

We also request you to drop an email to us with your tracking number, order id, name and bank account details and type of account with IFSC code.

Each product is individually in-house hand-dyed for our customer. Please allow us 7-10 working days for an exchange. (subject to customer shipment time frame)

ELIGIBILITY TO RETURN 

• Return Request need to be within 10 days of the delivery of product.
• All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags will not be accepted.
• In case you received a damage or defective product, the company should be notified within 24 hours of receipt. We might request you to share snapshot at myhuedee@gmail.com
• Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
• Please make sure that the returned items are packed securely to prevent any loss or damage during transit. 

REFUND OPTIONS

Only Store Credit for exceptional situations:-

 The customer can choose to get their refund in the following ways:

• Cash refund via bank transfer into their account for all COD orders. Please mention the bank account details in the email with tracking number. 
• For Online Paid orders, money will be transferred to the original method of payment / credit and debit cards for all online orders within 10 working days.
• Customised orders are non-refundable ( Towels with personal names.)

Refund exempted goods

Several types of goods are exempted from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items

Gift cards
Downloadable software products
Some health and personal care items

How long will until I get my refund ?

For Prepaid  transactions you need to provide your valid bank details.
IFSC CODE,
ACCOUNT NUMBER, 
TYPE OF ACCOUNT : SAVINGS OR CURRENT,
BANK NAME.
BENEFICIARY ADDRESS.

Late or missing refunds (if applicable)

If you haven’t received a refund yet,

Check your bank account or contact your bank, it may take some time before your refund is officially posted. 2-3 working days.

If you still have not received your refund yet, please contact us at support@huedee.com

CANCELLATION POLICY

 You can cancel your order within 6 hours from the time of order.

FOR INTERNATIONAL CUSTOMERS

We at HUEDEE.COM strive to provide our customers, easy and hassle free return policies. If you do not like the fit and colour or design. Simply return the product within 7 days from the date of delivery.

To return the product, use our easy online returns process by logging in to your HUEDEE.COM account.

You can email us your queries at myhuedee@gmail.com   

RETURNS PROCESS – Online Returns – You can return an item online at HUEDEE.COM by following the steps below :

In order to return an item, please post us back the item you received on the address below :

EPOCH CLOTHING,
ACTION AREA 2C,ASTRA TOWERS, ANO 317,
NEAR AKANKHA MORE,
RAJARHAT, I.T PARK LIMITED
KOLKATA 700156,
PH :+9103340050359

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment.

For COD transactions you need to provide your valid bank details. IFSC CODE, ACCOUNT NUMBER,  TYPE OF ACCOUNT : SAVINGS OR CURRENT, BANK NAME. BENEFICIARY ADDRESS.

Customer Redressal

At Huedee, we are committed to highest levels of customer experience. You can get answers to all of your queries related to your purchase on our contact section on our website. In case you still have an unanswered query, feel free to reach out to us on below co-ordinates:

Kolkata Head Office
Rajarhat IT Park Ltd, Astra Towers Ano-317 700156
To raise a query, write to us at
support@huedee.com

Grievance Officer
In accordance with Consumer Protection (E-Commerce) Rules, 2020 made there under, the name and the contact details of the Grievance Officer are provided:

Mr. Ratiraman Giri
support@huedee.com